1. Policy Overview
    Due to the special nature of hardware tools (such as customization, hygiene and safety, and the impact on secondary sales after product activation), we currently do not support no-reason returns or refunds. All sales are final transactions. Placing an order is deemed as acceptance of this policy.
  2. Exceptions
    If the goods you receive have any of the following problems, please contact customer service (contact@xxwaretools.com) within 48 hours after signing for receipt and provide evidence (such as photos/videos), and we will handle it as the situation requires:
    Transportation damage: Obvious damage or functional failure of the goods during the distribution process;
    Wrong goods sent: The actual received goods are seriously inconsistent with the order description.
    Quality issue: Performance defects not caused by human factors (official test reports are required).
  3. Processing procedure
    Contact customer service: The email should include the order number, problem description and supporting documents.
    Review and confirmation: We will verify and reply with the solution by email within 3 working days.
    Compensation method: After confirming responsibility, we may offer exchange, partial refund or vouchers (full refund is not guaranteed).
  4. Precautions
    Please inspect the goods on the spot when signing for them. Any abnormal situations should be recorded under the witness of the Courier.
    This policy does not apply to damage caused by human factors, improper use or non-quality issues (such as color error, dimensional error < 3%).
    Promotional items, clearance items and customized tools are non-returnable and non-exchangeable.
  5. Contact Information
    If you have any questions, please contact us through the only official channel:
    Email: contact@xxwaretools.com